FAQ - Smitten Speciality Coffee & Tea

Frequently Asked Questions

Goods and Service Tax (GST) of 7% are excluded, and will be added at checkout for all orders from Singapore. Orders for export out of Singapore will not incur any GST.

Smitten ships within Singapore via Singapore Registered Post which allows online tracking. Delivery is free for all orders above $80, if not a delivery charge of $5 will apply.
For International shipping, please direct enquiry to hello@smittencoffeetea.com.

All purchases made will be delivered within (5) working days from date of ordering.
For bigger machinery equipments, we prefer liaising with you directly for shipping arrangements.

Coffee beans, tea leaves and books sold are not covered under our warranty.
All merchandises are covered by a (1) year warranty for manufacturing faults/defects only.

Coffee beans and tea leaves sold are non-refundable. All products are inspected and checked for proper
condition before shipping. Product(s) delivered are only entitled to a one on one exchange in the case
of serious manufacturer faults/defects.

Please contact us at hello@smittencoffeetea.com and we will do our best to assist in providing a solution.

Smitten Speciality Coffee & Tea does not use your personal information for anything other than providing
service to you. The information we gather from customers enables us to personalize and improve our services.
We will never share your personal information with third parties without your consent. We do not and
will not, sell, trade or rent your personal information to others.
With your consent, we collect your email address for our personal reference to keep you in the loop of our latest offerings. If you do not wish to receive any updates from us, just drop us an email at hello@smittencoffeetea.com
to opt out of this service.
Smitten Speciality Coffee & Tea endeavour & strives to keep our system secure.